Frequently Asked Questions
Everything you need to know about our high-performance storage and connectivity solutions.
How do I know if a Sabrent SSD is compatible with my device?
Most Sabrent SSDs use standard M.2 interfaces. We recommend checking your motherboard or laptop manual for NVMe or SATA support and physical length requirements (e.g., 2280). Our technical support team is also available to verify compatibility for you.
What is your standard shipping policy?
We offer standard and expedited shipping options across the United States and internationally. Orders are typically processed within 1-2 business days, and tracking information is sent via email as soon as the package leaves our warehouse.
What is the warranty period on Sabrent products?
Most Sabrent products come with a standard 1-year warranty. However, many of our SSDs and docking stations are eligible for a free warranty extension (up to 5 years for certain models) if you register your product on our website within 90 days of purchase.
How do I return a product if I am not satisfied?
We offer a 30-day return policy for items in their original packaging and condition. To initiate a return, please contact our support team to receive a Return Merchandise Authorization (RMA) number and shipping instructions.
Do you provide firmware updates for your hardware?
Yes, we regularly release firmware updates to improve performance and stability. You can find the latest drivers, firmware, and the Sabrent Rocket Control Panel software in the 'Downloads' section of our official website.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.